diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index b2f31072a..4e80502e4 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -65,9 +65,14 @@ const CallControlCADComponent: React.FC = (props) => const customerName = currentTask?.data?.interaction?.callAssociatedDetails?.customerName; //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 - const ani = currentTask?.data?.interaction?.callAssociatedDetails?.ani; + const rawAni = currentTask?.data?.interaction?.callAssociatedDetails?.ani; //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 - const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; + const rawDn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; + + // For outdial calls, swap ani and dn so the dialed number is shown as the primary identifier + const isOutdial = !!currentTask?.data?.interaction?.outboundType; + const ani = isOutdial ? rawDn || rawAni : rawAni; + const dn = isOutdial ? rawAni || rawDn : rawDn; // Create unique IDs for tooltips const customerNameTriggerId = `customer-name-trigger-${currentTask.data.interaction.interactionId}`; diff --git a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx index 4da1f8745..3ffa3edee 100644 --- a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx +++ b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx @@ -35,6 +35,7 @@ export const extractIncomingTaskData = ( //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const callAssociationDetails = incomingTask?.data?.interaction?.callAssociatedDetails; const ani = callAssociationDetails?.ani; + const dn = callAssociationDetails?.dn; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; const ronaTimeout = callAssociationDetails?.ronaTimeout ? Number(callAssociationDetails?.ronaTimeout) : null; @@ -42,6 +43,9 @@ export const extractIncomingTaskData = ( const mediaType = incomingTask.data.interaction.mediaType; const mediaChannel = incomingTask.data.interaction.mediaChannel; + // Check if this is an outdial call + const isOutdial = !!incomingTask?.data?.interaction?.outboundType; + // Compute media type flags const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; @@ -56,7 +60,8 @@ export const extractIncomingTaskData = ( const declineText = !incomingTask.data.wrapUpRequired && isTelephony && isBrowser ? 'Decline' : undefined; // Compute title based on media type - const title = isSocial ? customerName : ani; + // For outdial calls, show the dialed number (dn) instead of the entrypoint number (ani) + const title = isSocial ? customerName : isOutdial ? dn || ani : ani; // Compute disable state for accept button when auto-answering const isAutoAnswering = incomingTask.data.isAutoAnswering || false; diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index aa1591ffc..acb837fb7 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -17,6 +17,7 @@ export const extractTaskListItemData = ( //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const callAssociationDetails = task?.data?.interaction?.callAssociatedDetails; const ani = callAssociationDetails?.ani; + const dn = callAssociationDetails?.dn; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; @@ -29,6 +30,9 @@ export const extractTaskListItemData = ( const mediaType = task.data.interaction.mediaType; const mediaChannel = task.data.interaction.mediaChannel; + // Check if this is an outdial call + const isOutdial = !!task?.data?.interaction?.outboundType; + // Compute media type flags const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; @@ -39,7 +43,8 @@ export const extractTaskListItemData = ( const declineText = isTaskIncoming && isTelephony && isBrowser ? 'Decline' : undefined; // Compute title based on media type - const title = isSocial ? customerName : ani; + // For outdial calls, show the dialed number (dn) instead of the entrypoint number (ani) + const title = isSocial ? customerName : isOutdial ? dn || ani : ani; const isAutoAnswering = task.data.isAutoAnswering || false;